Note, this quote is to ship one item.
We offer a drop shipping service (direct from the factory to you) in partnership with New Rock and our aim is to deliver all New Rock orders within 5 to 10 days by UPS or FEDEX stock permitting.
When your order has beed dispacthed you will be sent an email confirming which courier has been used and the tracking number to enable you to track the delivery for yourself.
Delivery Cost (UK Only)
Boots are charged at £9.99 per item.
Delivery Cost (International)
For deliveries outside the UK mainland please use the shipping calculator to get a quote or contact our customer service team by email at sales@buynewrockboots.co.uk for a shipping quote for your country before placing an order.
Returns Policy
A full refund will be processed when non-faulty or otherwise satisfactory goods are returned within seven days of delivery but please note the original delivery charge is NOT REFUNDED.
Non-faulty or otherwise satisfactory goods returned for refund more than seven days after delivery will be subject to an administration fee of 10% of the total purchase price.
Non-faulty or otherwise satisfactory goods returned more than seven days after delivery should be returned with their original packaging. In these circumstances, additional postage costs will be charged for replacement goods.You must also take reasonable care of the goods whilst they are in your possession.
PLEASE NOTE that returning goods under the cooling-off period allowed by the Distance Selling Regulations is at your cost unless we have supplied alternative goods that you have not found acceptable. You should take care to ensure the goods are returned to us in a reasonable condition.
Buy New Rock Boots will not accept responsibility for loss of any product being returned by the customer, therefore we recommend you use Royal Mail recorded delivery as you are then guaranteed a signature. If you do not choose to use recorded delivery then it is imperative that you obtain a free certificate of postage which should be kept in a safe place as this will be required if any return parcels go astray.
Return Address
FAO Returns Department
Xtreme Footwear c/o BUY NEW ROCK BOOTS
Unit 9 The Rubicon Centre
17 Broadground Road
Redditch
Worcestershire
B98 8YP
United Kingdom
PLEASE NOTE for returns outside the UK mainland the package must be clearly marked with the following statement “RETURNED GOODS RELIEF CLAIMED”. If the package does not clearly state this then Buy New Rock Boots may not be able to accept delivery of the return package and therefore unable to issue a refund.
