Freqently Asked Questions

Q. Why do I get transferred to the Xtreme Footwear site when clicking on an image to purchase?
A. Xtreme Footwear is the parent company for Buy New Rock Boots and processes all payments through their secure checkout.

Q. How long does delivery take?
A. If New Rock have your size/style in stock normally 5-10 days, if not quicker!

Q. I want delivery to a country not specified in Zone 1?
A. Please email us at buynewrockboots.co.uk for a postal quote to your country before placing the order.

Q. I want to order a size not available against a particular style?
A. We can supply orders for sizes not stated against certain products but these will be subject to an additional charge and would take longer to deliver as they would need to be produced. Please email us at sales@buynewrockboots.co.uk with you requirements.

Q. How is my order sent?
A. All orders will be sent direct from the manufacturers warehouse by FEDEX or UPS courier service.

Q. What can I do if I am out at work all day and not able to sign for the parcel?
A. We can deliver to an alternative address but this MUST be specified at the time of order otherwise you will be subject to a Re-delivery fee.

Q. What happens if I miss the delivery by courier?
A. The courier will leave a card for you to call to arrange another delivery day or collect from that local depot.

Q. When do you take payment?
A. Payment is now processed once your order has been received by Xtreme Footwear.

Q. How can I order?
A. You can order via the internet or by calling our office on 01527 501551.

Please note if you still have a question that is not answered above then please contact our sales team for clarification.

New Rock Boots

New Rocks

New Rock Boots International